Refund policy

Return & Refund Policy (The MaxAu Equipment Guarantee)

At maxau.shop, we build and curate products engineered for performance, durability, and daily resilience. We want every piece of gear you deploy from our shop to meet your exact standard of utility. If an item doesn't deliver the absolute satisfaction or tactical readiness you expected, our Equipment Guarantee allows you to safely route it back to our depot for a swift resolution.

1. The 30-Day Deployment Window
You are fully backed by a 30-calendar day testing period, commencing precisely from the day your package successfully arrives at your base address. If 30 days have elapsed since your recorded delivery timestamp, your gear is considered officially deployed and is ineligible for a standard return.

2. Equipment Readiness Standards (Return Eligibility)
To qualify for a 100% credit or refund, returned equipment must return to our headquarters in pristine condition:
- The item must be completely unused, unwashed, and free of any secondary environmental wear, scratches, or modification marks.
- The product must be packed inside its original, uncompromised brand box, complete with all original protective inserts, dynamic tags, and serial barcodes intact.
- A verified order number or official digital purchase receipt must be enclosed with the cargo.

3. Intake Inspection & Refund Release
- Depot Arrival: The moment your returned gear touches down at our intake center, it will undergo a thorough diagnostic evaluation by our quality assurance inspectors within 3 business days.
- Fund Liberation: Once our inspectors verify that the item meets our readiness standards, a refund token will be initiated instantly back to your original payment gateway. 
- Bank Processing: Please allow your financial network 2 to 5 banking days to complete the operational transfer and show the credit on your statement.

4. Logistics & Carbon Footprint Allocation
- Defective or Incorrect Gear: If an item arrives damaged or the wrong model was dispatched due to a warehouse mistake, maxau.shop covers 100% of the return logistics costs via a prepaid label.
- Voluntary Remorse Returns: For standard exchanges or change-of-mind returns, the customer is fully responsible for securing safe return transport. Original shipping fees incurred at checkout are treated as consumed logistics power and are non-refundable.

5. Frontline Exclusions (Non-Returnable Items)
Items clearly designated as "Final Clearance", "As-Is Flash Deals", or digital asset gift cards are locked permanently upon transaction and cannot be processed for return or exchange under any circumstances.

6. Connect with Base Support
Need to request a return routing authorization or ask a technical question about your equipment? Reach our support crew instantly:
- Email: AlbaradoMaxfield7427@outlook.com
- Web Infrastructure: maxau.shop